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Track Your Order

You can track your order by entering the tracking number into the textbox below. If you don't have a tracking number, please contact us on https://spiceup.com.au/contacts/ or give us a call on 1800 774 238. If the shoes you purchased are US stock, we will only email you the tracking number when they are dispatched from our Melbourne warehouse.

 


How long would my shoes take to arrive?

Depending on the shoes you ordered, the arrival time would be different. While it is difficult to give an exact arrival time, we can give an estimation based on two board categories.

 AU Stock

We carry 400+ styles locally in our Melbourne warehouse. If the shoes you chose fall into this category (as indicated by the date on the product listing, which is ‘1 business day’ from the day of your purchase), they will be dispatched from our warehouse the very next business day.

 US Stock

In Spice Up Australia, we believe that more options can bring better shopping experience. To allow our customer to have as many options as possible, we also offer shoes that need to be ordered in from US. If the shoes you chose fall into this category (as indicated by the date on the product listing, which is ‘8 business day’ from the day of your purchase), they will be dispatched from our Melbourne warehouse by the specified date.

Please note that express post allows you to speed up the delivery from our Melbourne warehouse to the address you specified. It doesn’t change the order processing time. In the case of US stock, it will still take 8 business maximum for the shoes to arrive our Melbourne warehouse. We will dispatch them the very next business day after we receive them.

Once your order is dispatched, we will update you with the progress via both emails and SMSs. If the shoes you ordered are US stock, it might take a little while before you hear from us again. However, please don’t panic, we will update you if anything is not on track.

Spice Up Australia

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