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Return & Exchange Policies

What is your Exchange Policies?

We offer hassle free exchange if the size of the shoes you ordered do not fit well. If we run out of stock for a particular design in the case of an exchange, you can either choose to have a full refund for the price of the shoes (excluding the shipping cost AUD $17 - $23 depending on your location) or use the credit for another purchase (shoes only). Please note that the price of the replacement must be equal to or higher than that of the pair you originally ordered.
Customers are recommended to measure their foot to find the best size. We provide the sizing to the best of our knowledge to assist customers to choose the right size. We cannot be held responsible if the shoes do not fit well. Please contact us if in doubt.
Please do not hesitate to contacts us should you have any inquiries. We do our best to provide a pleasant shopping experience with the best price possible.
 
What is your Return Policies?

Please note that change of mind is NOT accepted. It is your responsibility to ensure that the products are sufficient and suitable for your purposes and meet your individual requirements. We do not warrant that the products will meet your individual requirements. You acknowledge that the products are standard and not made bespoke to fit any particular requirements that you may have.
We try our best to provide the most professional photos with accurate colours for our products. However, since the colour you see can be affected by many factors including the device you use and the setting of the device, we have no control over what you see on your screen. As a result, we do not accept return for items that do not meet your expectation of colours unless substantial evidence is provided to proof that the actual colour of the product is significantly different from what is provided on our website.
 
How do I request for an exchange / refund?

To request for an exchange or return, you MUST first submit a request on https://spiceup.com.au/contacts. Please DO NOT send the items back to us until you receive our confirmation or you will be responsible for any cost involved in having the item resent to you if a request is declined.
 
What happen after my return request is approved?

For approved return request, we will refund to you or your credit or debit card company as applicable any money already paid to us under the applicable Contract, less our reasonable administration charges (including shipping cost AUD $17 - $23 depending on your location for attempting/initial delivery, and a 20% restocking fees of the retail price of the returned item(s)). Please allow up to 14 days for exchanges or refunds.
 
Who will be responsible for the shipping costs?

Please be aware that buyer will be responsible for ALL the shipping costs for a return or an exchange. We will only issue a replacement after receiving the original item AND the postage for the replacement. In the case where the postage for the replacement is not received, we will only refund the full price of the shoes (less shipping cost AUD $17 - $23 depending on your location for attempting/initial delivery, and a 20% restocking fees of the retail price of the returned item(s)).
Customer should be aware that, the price for the items with free postage ONLY include the delivery of the items to the address specified during purchase ONCE. Customer will be responsible for ALL the subsequent postage involved if a return / an exchange is needed. In addition, customer will be responsible to cover the shipping cost of the initial delivery if a refund request is approved.
 
What/when do I need to send back to you for an exchange / return?

The items, along with any of their packaging (i.e. boxes, inserts) must be returned in their original condition within 7 days of receiving the item. We recommend customers to post the item with Registered Post, as we will NOT take any responsibility if the item is lost during transit. Please note that we reserve the right to refuse returns if the items or any of their packaging are missing or not returned in their original conditions (e.g. any signs of worn or visible mark(s) from being tried on). Please try to understand that we are not trying to make the process more difficult for you. It is just that when you fail to return something, even if it is a piece of packaging paper, the next customer who purchase your item will be unfairly paying for your action. In order to provide a pleasant and fair shopping environment for everyone, we simply cannot allow that.

Spice Up Australia

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